About BookStrand
BookStrand.com is an online bookstore
selling popular books from major publishing houses as well as
independent e-publishers. Our subdivision, BookStrand Publishing, is a
non-vanity, royalty-paying publishing company. We publish 12 to 16
original, high-quality titles each month.
New Customers
To purchase books, you need to
register for an
account.
Returning Customers
If you originally set up your account
with us at our old store (SirenBookstore.com), we have migrated your
email address to our permanent store, BookStrand.com.
To shop, please click
"Forgot Login" and
enter the email address you signed up with previously. The
system will automatically send you a new password.
If you have a Comcast email account or
an email account that requires validation from senders, you will need to
allow email from BookStrand.com to come through. Please check with your
email provider.
Searching for Titles
From any page on our website, you can
search for a book by part of a title, author, publisher, or keyword.
Ordering Process
Browse through and add titles to your
shopping cart or your wish list. Once you are ready to check out, select
"View Cart" at the top of any page or select "Checkout Now" when you are
ready. You can delete items at any time from your cart or wish list.
Payment Methods
We accept Mastercard, Visa, Discover,
AMEX, and PayPal.
If you are paying by
E-CHECK from within
PAYPAL,
your bank will take 3 to 7 business days to clear your
payment. Therefore, the books will not be
available in your account for download immediately. Once your e-check
clears the bank, your account will be updated automatically to Paid
status. Your purchase will be available in your bookshelf for you to
download. This process is automated.
Minimum Order for Credit Cards
and PayPal
There is a minimum order for credit
card and PayPal purchases of $4.99. For smaller orders, you can use your
credit card or PayPal to purchase StrandBucks starting at $5.00.
Purchasing StrandBucks reduces processing fees associated with multiple
credit card transactions for small amounts. Instead of adding a $0.50
surcharge to your order, we pass those savings on to you by giving you a
larger StrandBucks credit than your purchase.
Here's how to
maximize your purchasing power using StrandBucks.
Secure Ordering
Your order and credit card information
is secured by a GeoTrust Premium SSL Certificate with 256-bit
encryption.
Your Bookshelf
After confirming your order, copies of
your ebooks will be available immediately for download in your
bookshelf. You will also receive a confirmation email from BookStrand
(this automated procedure may take up to 5 minutes).
Ordering Multiple Copies
You can order multiple copies of any
book for author promo or as gifts. However, the title will display only
once in your bookshelf.
Rating a Book You Purchased
To preserve the integrity of our rating
system, each customer can rate any book ONLY ONCE even if you
purchased multiple copies. Once you rate a book, you cannot go back and
change it.
Refund Policy
All sales, ebooks and StrandBucks,
are final.
Due to the nature of e-books being
available for immediate download to your computer system, there is NO
REFUND for any reason.
Legal Age
You must be 18 or older to purchase any
book under the "Erotic Romance" category or if the page has "Adult
Content" specified.
Support
If you have problems with your ebooks,
please visit one of the links below for detailed support information.
All known issues are addressed in these files.
If you need further assistance please
send an email to
support@bookstrand.com. A member of our Shopping Cart Team will
respond within 24 hours.
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